Gaia Cover Up Dress

SHIPPING

All orders are dispatched from Dubai, UAE and sent via a tracked delivery service. Tracking details will be provided once your order has been dispatched.

SHIPPING RATES FROM DUBAI

Estimated delivery times: GCC 1–2 business days · UK 3–5 business days

 Europe 5–7 business days · Asia, USA & Australia 5–8 business days.

CUSTOMS, DUTIES & TAXES

International orders may be subject to VAT, customs duties, import taxes or handling fees upon arrival in your country. Where these charges are not collected at checkout, they are the responsibility of the customer.

EU customers: Please be aware that orders shipped from Dubai may be subject to EU VAT, customs duties and applicable import charges.

UK customers: VAT and customs treatment may vary depending on the value of your order and current UK import regulations.

We do not cover or reimburse customs duties, import taxes or handling charges. If an order is refused due to unpaid customs charges, original shipping costs will not be refunded and any return fees may be deducted from your refund.

MADE-TO-ORDER & BESPOKE

Delivery estimates begin from dispatch, not from the date your order is placed. Production times for Made-to-Order and Bespoke pieces are stated separately on the relevant product page or confirmed with you directly.

Please ensure your delivery address is correct before ordering. We cannot be responsible for delays caused by customs clearance, couriers or incorrect delivery information.

Garment Care

• Wash on cool, gentle cycle
• Iron on the reverse side using a low heat setting.
• Do not tumble dry.
• Hang to dry naturally.

Each piece is individually handmade to order in Dubai, just for you.

Please allow up to 7 days for your order to be made and prepared for dispatch.

Once your piece is ready, it will be shipped using your selected delivery method.

For estimated delivery times and shipping options, please refer to our Shipping Information tab.

• Fits true to size.
• Take your usual size for a relaxed fit.
• Models are 5'4" / 163cm uk size 6 and wear size XS.

• Francesca Alice is a personal brand. When you contact us, you’ll often be speaking directly with Frankie, our founder and designer.
• Every design starts with real life — something Frankie has worn, needed or wished existed, then designed a piece to solve it.
• Designed in Dubai and made locally, with Frankie involved from the first fabric choice to the final fit.
• We source our fabrics in Dubai, print locally when creating our own designs, and work directly with the people making our pieces.
• We keep quantities small. We’d rather make pieces people really want than produce hundreds just to hold stock.
• Need a different length or help finding your size? Just ask. Being close to our production means we can often accommodate individual requests.
• We listen to our customers. Your messages, feedback and requests genuinely influence what we make next.
• Every piece comes from a brand where you can actually speak to the person behind it.